Wednesday, August 13th, 2008
by lepton
Have you experienced the dreaded white apple of death on your iPhone or iPod Touch? It’s caused by a crash in the software that keeps the device from restarting properly. All you see on the device is a black screen with a white Apple logo in the middle, and the device never gets to the Home screen.
The first time this happened to me, my iPhone 3G was running OS 2.0 and doing just fine that morning, but at one point I felt the phone being unusually warm in my pocket. I took it out, and there was the white apple of death!
Another time, running 2.0.1 I was syncing the phone with iTunes. It was proceeding normally, status messages were saying it was updating this app, and that app, (updates were available for some of the applications I had gotten from the App Store) and right in the middle of this, the white screen of death appeared!
The black screen with the white Apple logo appears as part of the normal starting up sequence for the device. If you turn your device completely off by holding the sleep/wake button long enough for “Slide to power off” to appear, and you do that, and then press sleep/wake again to restart it, you will see the white apple, followed in a moment or two by the regular Home screen.
If there is a severe crash of some software in your device that the system can’t recover from, the device will try to restart itself. If during the white apple part of starting up, where the low level stuff is beginning to run, a problem appears, it can stay stuck on this screen forever, presumably trying and failing again and again to recover.
Is your device ruined? Probably not. Some software most likely wrote in some parts of memory it wasn’t supposed to, overwriting some important part of software or data that the system needs. This could happen from a nasty bug in some software, the operating system, or goodness knows what. But the important thing, is that this is very, very likely a software problem, and that means it can be fixed by restoring the software. Luckily, this is something we can do right at home.
If you get the so-called “white apple of death”, first just sit and wait for five minutes. Perhaps something happened, the device restarted itself, and it will start up normally in a moment. But if it is sitting there for more than five minutes, and getting warm, you might be experiencing the problem.
First, I would try to restart the device. If that fails, you will have to try a “Forced Recovery”. This procedure is very likely to fix everything, but the downside is, it takes a long time since it causes a full restore of all your software and data, and it restores things to the state they were in the last time you completed a successful backup in iTunes. More than likely, you did a backup last night, since iTunes does them automatically when you sync your device. So don’t fret, eventually you should get back to full operating, and nothing lost other than today’s stuff, and maybe even some of that is fine. For example, if you use MobileMe and you entered some calendar or address book stuff, it probably synced to the MobileMe “cloud” at me.com and will be safely restored.
I won’t go through the procedure here. Instead, I’ll refer you to my previous Lepton’s Blog post” “Fixing a frozen, zonked, or dead iPhone or iPod Touch“. Just follow the link and that post explains all the ways to restart or restore your device. You’ll probably end up doing the “Forced Recovery” but check out all the procedures in order, maybe some lesser one will save you.
Good luck, and lets hope future updates to the operating system and applications will banish the white apple of death forever!
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Tuesday, August 5th, 2008
by lepton
Are your Apple iPhone apps crashing? Freezing? Is your iPod Touch stuck? There are various things you can try to get back to normal. Here are some of them, in order from least to most disruptive:
Restart
If things appear sluggish, or apps that normally work just quit as soon as you start them, you can restart your iPhone or iPod Touch. Normally, you don’t restart your device, you merely use the sleep/wake button on top of the device to put it to sleep. This will clear out any stray chunks of memory applications may have left behind, re-establish connections, and generally clean things up.
Power Off Screen
To do this, hold down the sleep/wake button on top of the device for about five seconds, until a “Slide to power off” control appears. Slide the control, and the iPhone will gracefully shut down its services, giving them a chance to clean up, and then turn off. This takes several seconds. While it is shutting off, the screen goes black except for a spinning activity indicator.
To turn the device back on, press the sleep/wake button as usual. But instead of instantly coming back to life, the system starts up fresh. You will see a white Apple appear for several seconds, while everything starts. When the Home screen appears, you are in business with some very tidy system internals. Hopefully those apps will be working fine again!
Restarting your device is harmless and seems to help if things seem sluggish, so feel free to do it every once in a while.
Force Quit
If an application seems stuck, you can force it to quit. To do this, hold down the Home button for about ten seconds. If this succeeds, the home screen will appear. This forces the current application to quit immediately, without being given a chance to save what it was working on, so the very last thing it was doing may not be saved. But except for that, everything should be fine and your application and its data should still be ok. This is the same thing as typing Option-Command-Escape on the Macintosh and force quitting an application in the resulting dialog.
Force Restart
If forcing an application to quit doesn’t work - you’ve held down the Home button for over ten seconds and the Home screen hasn’t appeared - you can Interrupt the computer and force it to restart. To do this, hold down both the Home and sleep/wake buttons for about five seconds. The screen will go black, then a white Apple will appear, then after a couple of moments, the Home screen will appear and you are back in business.
This procedure is like a super Force Quit, in that it forces both the current application and the system itself, to quit, without giving either a chance to exit gracefully, save, or clean things up. So like the Force Quit procedure, some of the most recent things that were changed may not be saved. But except for that, everything should be fine once the system restarts.
Restore
If a Force Restart procedure doesn’t work, your device might really be messed up. If your device seems dead and just plain won’t turn on, make sure it is charged! The charger might have been unplugged, or the cable might be broken or have a bad connection. But if the hardware seems good, you might try recovering all the software to the state when it was last backed up.
If you’ve been connecting to iTunes on a regular basis, it’s extremely likely you have a backup of everything on your device in your computer, as iTunes makes one whenever you sync. So even though a Restore will wipe the device clean, it will immediately afterward load in a fresh copy of the operating system, and all your data, including music, podcasts, video, mail, settings, and everything else. So at the end of this procedure, which can take significant time, you should be in exactly the same place as when you last successfully synced.
To do a Restore, use the cable and connect your device to iTunes. If your device isn’t recognized by iTunes, try the “Forced Recovery” procedure below. In the Summary tab for your device is a “Restore” button. Click it. You are asked to confirm the procedure. Once things start going, just let the device sit as iTunes does everything.
First it will download a copy of the latest operating system if it doesn’t happen to have one. Then it will erase your device. Then it will load the operating system in. Then it will verify that the system was properly written into the device. Then it will restart the device. You will see a dialog box, just let it go, things continue automatically.
Eventually it will show a set up message, asking if you would like to set up as a new device, or restore from a previous backup. You want to tell it to restore from a backup. If there are multiple backups, the most recent one should already be selected in the popup menu. Click the Continue button and away it goes, copying all your stuff back into the device.
After a possibly lengthy process of copying, your device should be good as new! Or at least as good as it was before this mess happened.
Forced Recovery
If your device is so seemingly dead that iTunes won’t even recognize the device exists when you plug it in to a cable while iTunes is running, you can resort to a forced recovery. To do this, turn your device off if possible. Now press the Home button and hold it, then press the Sleep/Wake button, and keep holding both of them until you see the white Apple appear, just like in “Force Restart”. But, don’t let go when you see the white Apple. Keep holding both buttons for about thirty seconds, and eventually you will see a screen showing a USB plug and indicating you should connect to iTunes. At this point you can let go of the buttons. [Update: If you try this and never seem to get to the recovery screen, try it again but with the sync cable hooked up. I believe with the newest system, this might be necessary to get to recovery mode.]
iPhone in Recovery Mode
You have forced your phone into recovery mode. This is about the same state that it was in when it first came out of the box. The device won’t do anything until you plug in the cable and run iTunes. iTunes should display a message that says it sensed a device in recovery mode, and should it restore the device? At this point you can do a restore as described in the “Recover” section. You should be back in business!
Call for a genius!
Wow. Your device seems dead and iTunes won’t recognize it, and it won’t even go into Forced Recovery mode? Then it’s time to call for a genius! That’s what Apple likes to call its technicians over at the Apple Stores. You can make an appointment over at the apple.com site, or give Apple a call at their service line. If your device is a goner, well, you may still be under warantee, and they should swap your phone for a new one, which you should be able to restore to prime condition toot suite, with all your backed up data!
Good luck with your iPhone or iPod Touch!
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